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CUSTOMER SERVICE

How can we help?

Answers for hosts, guests and the people helping make it happen.

Common questions

How do I sign in?

Enter your email on the sign-in page, then open the newest secure link in the same browser where you requested it. If you do not see the email, check Spam.

Is this a subscription?

No. Event packages are one-time purchases. Optional guest media is a separate one-time add-on.

How do guests find my event?

Share your event URL by text, email, or on a paper invitation. You can also enable Find a celebration in your event settings after publishing.

Can I change my design later?

Yes. Open Website & Design in your dashboard to change wording, colors, fonts, sizes and backdrop. Your Story & Travel and Registry sections are editable too.

How long do uploads stay open?

The paid guest media add-on allows uploads through 30 days after your event. Download your event archive before expiration. Hosts review submissions before they appear publicly.

Can I keep guest details private?

Guest contact details are visible to the host. Optional party sections display names and roles, while emails and phone numbers remain private.

Where do I order paper invitations?

Open Invitations & Paper in your dashboard for stationery provider links. You order and pay directly with that provider.

How do travel and registry links work?

Hosts can add accommodations, a booking link and travel notes, plus store registries or individual gifts. Guests follow the links to book or buy with the provider.

Something still isn’t working?

Email support@everafterall.events with your event name, the page where you ran into trouble, and what happened. Please do not include passwords or sign-in links.

Contact support